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IMPORTANT ANNOUNCEMENT

Important changes to routine and non-urgent blood test appointments 

 

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

 

We are following national guidance which has been issued in response to the shortage. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

 

There are a few things you can do if you are affected by this change: 

·         Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 

·         Check your phone for messages from us – we will also be using our patient text service to keep people informed. 

·         Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  

·         Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

 

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

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The Lander Medical Practice is committed to keeping our surgery a safe place to protect sick and vulnerable patients & staff from the risk of COVID-19. We therefore ask that after 19 July patients continue to wear face masks and socially distance in our surgery, unless medically exempt.  Thank you.

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Message from Kernow CCG

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 

You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 

Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 

Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

 

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

 

If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

 

  • The patient’s condition worsens
  • You no longer need our help

 

The call handlers must prioritise speaking to the most seriously injured and unwell patients.

 

If you don’t think it’s a serious or life-threatening emergency:

 

  • Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 

For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

 

Thanks in advance for your assistance in this matter.

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COVID-19 INFORMATION
Please scroll to the bottom of the page to the Covid-19 tab for all new coronavirus information.

Managing expectation:

You have an important part to play in helping us deliver the COVID vaccine to the priority groups:

please don’t contact the NHS to seek a vaccine, we will contact you;

when we do contact you, please attend your booked appointments;

and please continue to follow all the guidance to control the virus and save lives.

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eConsult

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

Please note: if your enquiry is of an urgent nature, DO NOT use the eConsult facility below.  Please contact the surgery direct on 01872 243 700.

ECONSULT PHOTO


Patient Information for Attending Appointments

We are still seeing patients at both Lander and Threemilestone Surgeries.

If you have an appointment at either surgery, we would be grateful if you could attend wearing a face covering, ie protective face mask or scarf.



If you are attending Threemilestone Branch Surgery, please ring the doorbell to gain admittance. Please do not arrive early for your appointment and queue outside.

We hope these measures will help you feel safe and protected when you are being seen.

If you have developed any symptoms suggestive of Covid-19, please do not attend for you appointment. Please call us first.

Many thanks


Message from Dr M Leigh - Senior Partner

All the Staff and Partners at Lander Medical Practice would like to thank all our patients for your support and understanding during this challenging time.  With the use of telephone triage, econsults, video consultations, NHS 111 and resources on
Lander Website, we are delivering a service with a focus on your urgent care, but we are still here to look after your ongoing health needs.

Should the number of coronavirus cases increase over the coming weeks we can reassure you we now have a service which we feel can provide you and your families with safe healthcare.

Please continue to follow the Government advice on social distancing.


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For regular coronavirus updates please check the latest news tab. 

Thank you for your patience in what is a very difficult time at present.


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For urgent medical attention when we are closed dial 111 for NHS111

 

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GENERAL PRACTITIONERS 

Dr Matt Leigh

Dr Peter Boyle

Dr Johanna Gilfillan

Dr Tom Weake

Dr William Sellwood

Dr Chris Tiley

Dr Sue McEvoy

Dr Jane Gormley

Dr Meenu Kandasamy

Dr Elizabeth Hellyar

Dr Jessica Cuff

Dr Pippa Jones




  Practice News: further information available by clicking Latest News above!  

UPDATING YOUR CLINICAL RECORD

Please help us keep your health records up to date.  This information is necessary for any referrals that you may need. Without this information the referral management service will reject your referral and you will experience a delay. Please click on the photo below.

Many thanks for your help.

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ONLINE SERVICES

APPLICATION FOR ONLINE ACCESS

ONLINE SERVICES NOW AVAILABLE FOR YOU:

View, book and cancel appointments
View and request medication
Answer questionnaires online
View a summary of the patient record

If you would like access to this new feature, you will need to download and fill in the application form available in the link and bring it to reception with two forms of ID (one must be photo ID).

BOOKING APPOINTMENTS AND ORDERING REPEAT PRESCRIPTIONS FROM YOUR COMPUTER

You will be able to have access to a summary of your medical history, your prescription history and any recorded allergies.  However, to be able to do this you will need to update your access authority by visiting the surgery to present proof of identity before the appropriate access codes can be attached to your records.

The requirements:

Two forms of ID - one must be photo ID and one must have your current address - please note that a driving licence is considered as only one form of ID.

     NHS Doctors Surgery


(Site updated 25/08/2021)
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