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Practice Charter 

At Lander Practice, we are committed to providing high-quality, compassionate, and patient-centered care. Our Practice Charter outlines the principles and values that guide our healthcare professionals and staff in delivering exceptional services to our patients. 

1. Patient-Centered Care: 

We prioritise the well-being and preferences of our patients in all aspects of care. We encourage open communication and actively involve patients in their healthcare decisions. 

2. Respect and Dignity: 

We treat every individual with respect, dignity, and sensitivity. We embrace diversity and are committed to creating a welcoming and inclusive environment for all. 

3. Excellence in Service: 

We strive for excellence in all aspects of our services, continually seeking ways to improve and innovate. Our healthcare professionals are dedicated to staying informed about the latest medical advancements and best practices. 

4. Confidentiality: 

We uphold the highest standards of confidentiality to protect the privacy of our patients and their health information. 

5. Timely and Accessible Care: 

We aim to provide timely and accessible healthcare services to meet the needs of our patients. We work towards minimizing wait times and ensuring efficient scheduling processes. 

6. Empathy and Compassion: 

Our healthcare professionals approach each patient with empathy and compassion, recognizing the emotional aspects of healthcare. We understand the importance of addressing not only physical but also emotional and psychological well-being. 

7. Collaboration and Teamwork: 

We foster a collaborative and interdisciplinary approach to patient care, recognizing the value of teamwork in achieving optimal health outcomes. Communication and coordination among healthcare professionals are essential components of our practice. 

8. Continuous Learning and Professional Development: 

We invest in the ongoing education and professional development of our staff to ensure they stay abreast of advancements in healthcare. We encourage a culture of continuous learning, inquiry, and innovation. 

9. Accountability and Transparency: 

We are accountable for our actions and decisions, and we operate with transparency in our interactions with patients, families, and the community. 

Feedback is welcomed, and we are committed to addressing concerns promptly and effectively. 

This Practice Charter serves as a commitment to our patients, their families, and the community we serve. We strive to uphold these principles to provide the highest quality of healthcare with compassion and integrity. 

December 2023