Lander Medical PracticeTel: 01872 243700
Threemilestone Branch SurgeryTel: 01872 243723
We are accepting new applications for the PPG. Please ask at reception for an application form or complete the online application available. April 2018
In 2011 the Practice formed a virtual Patient Participation Group (PPG). This moved to a face-to-face group in 2012. By having a Patient Participation Group we are given the tools to evaluate the Practice services and in which ways we can improve them. The above email address can be used to contact the group directly with ideas that you may wish for them to discuss at our meetings. Please note this email is not available for the complaints process, these would need to be directed in the first instance to the Practice Manager, Liz Wilson, firstname.lastname@example.org.
Q What is a Patient Participation Group?
This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need. The surgery will contact the volunteers for their feedback and act upon suggestions made within the group . To form our PPG invites were placed on our website, Facebook page, in the surgery waiting rooms and on information slips placed with patient prescriptions. This is advertised throughout the year and has been since the group first formed. If a patient would like to join the Group but would find it hard to attend the Practice for a meeting we would be happy to receive these patient views by telephone or via email. This ensures that everyone who wishes to have their say could do so. We aim to meet every couple of months and this is usually on the second Wednesday of that month. We are hoping to join with the PPG for the Three Spires Practice on occasions to see if we can work together on similar projects to benefit both Practices.
The main volunteer group roles are to:-
Create and improve two-way communication between patients, the Practice and the community it serves.
Bring a sense of partnership between Practice and patients.
Provide an avenue for patients’ input in the way facilities and services are planned and executed, to add humanity to, and influence those services.
Provide constructive two-way feedback on patient and community needs, concerns and interests.
Support the Practice in good health promotions, preventative medicine and health literacy
Collect patient opinions and experiences to help the practice to evaluate its services.
Communicate to the practice community and/or the wider community information about the practice.
We look for young, old, working, non-working patients. Patients with long-term illness, healthy people and people from various ethnic backgrounds. We welcome applications from carers who are not registered at the Practice but care for one of our patients. If you would like to join and are happy for us to contact you and join us at regular meetings please complete the sign up form on the next page.
The overall aim of our PPG is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients needs. We would also welcome specialist nurses/workers who work with our patients to join the group to represent these groups if they are unable to attend themselves ie District Nurses, Mental Health Workers, Learning Disability Liaison and Head Teachers to name just a few.
PPG Terms of Reference Document
National Association for Patient Participation
The Lander Medical Practice Patient Participation Group is an affiliated member of the NAPP (National Association for Patient Participation). https://www.napp.org.uk/index.html
Established in 1978, N.A.P.P. is uniquely placed as the only UK umbrella organisation for patient-led groups in general practice.
They provide essential support to GPs and practice teams through a comprehensive range of evidence-based high quality specialist resources developed from over thirty years experience and formation of hundreds of Patient Participation Groups.
The Patients Association
The Patients Association is one of the oldest and most distinctive health and care charities in the UK. Their remit is not condition or organ-specific, but covers all issues that affect patients – and in the modern world, this of necessity includes social care and public health. https://www.patients-association.org.uk/
They work with patients directly: they are our members and supporters, and also the people who benefit from our help and advice services. They also speak to government, the NHS and others about patients' priorities and concerns, to ensure the patient voice is heard and acted upon.
UPDATED: April 2018
Practice PPG meetings are attended by Dr Tom Weake (Partner), Ms Liz Wilson (Practice Manager) & Miss Caroline Moyses (Administration).
Our established PPG consists of:
Mr Laverne Caddy - CHAIR
Mr Caddy has been a patient at this Practice for 58 years. He was a member of the Cornwall Ambulance Service, reaching Assistant Chief Ambulance Officer before retiring after 35 years service. Too young to really retire, he then formed and ran the Doctors Answer Service, taking out of hours calls for Doctors in the South West, before Kernow Doc. Mr Caddy is now fully retired but still has an interest in all aspects of the Health Service and family life.
Mrs Margaret Estlick - Vice Chair
Mrs Estlick shows great interest in the NHS and what it has to offer and how it can work best.
Mrs Katie Sainsbury - Joint Secretary/Newsletter Editor
Our family has been with the Practice since we came to live in Truro over 40 years ago! I have been interested in health and social care since I was a teenager and started my teaching career at St Austell College in the 1970s developing fun courses in psychology.
By the 1980s I was lecturing in Psychology and Sociology at Cornwall College branching out, on occasion, into teaching Health and Social Care. Part of my role was to teach student midwives at Treliske Hospital as well as teaching post-registration nurses at St Clements Vean (at the top of Tregolls Road).
In 1990 I started to work for the Open University teaching Health and Social Care to undergraduates and I was privileged to be one of the first to teach the Open University’s Nursing Degree Students in the South West. I regularly used to travel up and down the A38 to see my students at both Derriford and Torbay Hospitals!
For some years I also worked as a Counsellor for Relate.
Although I am now retired I am still very interested in health care and in enabling all of us, both patients and care providers, to be able to voice our views and to have them heard.
Mrs Ruth Varker - Joint Secretary
Ruth has 27 years experience within the NHS.
Mrs Liz Keasley
I have been a patient since 2008 when I moved from Devoran. I am now retired having settled in Cornwall in 1981. Prior to that I spent 15 years living in Washington DC, Qatar and AbuDhabi, and finally 7 years in Tripoli Libya so have experienced varying types of medical practice. Despite criticisms of the NHS and its ongoing problems and changes I prefer it to other systems of medical care. I am now retired after differing employment experiences - PA and admin, clerk to the Governors of Richard Lander - including short stints with Social Services as a carer, and working in the mental health and family teams.
Mrs Lesley Clayton - Newsletter Editor
I have been a patient at the practice since 2008. I was a teaching assistant in a Falmouth Primary school for sixteen years and a Vice-Chair of Governors for Falmouth School up to 2008. I have not worked in healthcare, but I am educated to degree level in the sciences. The NHS has always served me well and I want to give back by belonging to this group
Mr Paul Lindsay
Mr Alan Doherty
After being born and brought up in the Midlands I qualified as a Librarian in the 1970’s, after a short spell working in public libraries the bulk of my professional career was spent working in nursing and allied healthcare libraries first in London and subsequently in the West Country. When nursing education moved into Universities I spent a number of years co-ordinating health library services for Somerset, Devon and Cornwall at Plymouth University. After another brief spell in London I returned to Cornwall and during the last 10 years have been working in senior management roles in the Library Services at Falmouth University. I have been a patient at the Practice for the last three years since moving to Truro. Having been impressed with the quality and services provided here at Lander, I hope to be able to support the Practice as a member of the Patient Participation Group.
Mrs Sarah Scoltock
Virtual Members - email input/contact only
Mrs Patricia Webber
I was born and raised in Redruth. From the age of 11 I attended Camborne Grammar School although the form of education provided didn't suit me and I left with a couple of CSEs and no O levels.
Not knowing what I wanted to do with my life when I left school I took a secretarial course at Cornwall College where I gained several RSAs and an English O Level and proceeded to work for an engineering company in Redruth. After leaving there I worked at St Christopher's, a hostel for children with learning difficulties looking after a young boy who had been excluded from Curnow School; once they had found him another school I was asked to look after another excluded boy until he was 16.
In 1978 I then became a pupil nurse with the Royal Western Counties in Devon and then I qualified as an SEN(MS).
At this time I gave into homesickness and returned home and then I worked at Budock hospital. At that time the hospital was working towards giving a better life to the residents who lived there, however, in the mid 80's I suffered job burn out and had to give up my nursing career.
I then returned to secretarial work working in a range of offices from property surveyors to the fire service, I also did a BTeC in computing. I now work for Cornwall Council in the Education Health and Social Care Department as an Admin Assistant in the Family Placement Service (otherwise known as fostering).
If you would like to join the Patient Participation Group please let us know by completing the online application form below. Completed postal applications are also welcome. Applications received will be taken to the next arranged group meeting We are looking for young, old, working, non-working patients. Patients with long-term illness, healthy people and people from various ethnic backgrounds and wish to keep a group which is representative of the Practice population.
Would you like to influence the development of local health services?
Are you interested in finding out more about the Surgery?
Do you have some spare time to attend meetings?
If you are interested you can:
Complete the Patient Group Sign-up Form Online
Download the pdf version of our sign up form
If you prefer, you can download the pdf version sign up form, print it out, complete, and return it to the Practice for the attention of Caroline Moyses.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly. Soon this will change to General Data Protection Regulation (GDPR), implementation due May 2018.
We are now growing in numbers!
We have raised enough money to have a blood pressure machine installed in the waiting room at Lander. This will hopefully encourage patients to check their blood pressure on a regular basis and will be helpful if you are unable to get an appointment.
We are hoping to hold a regular coffee morning in the long corridor by the Pharmacy - check back for further details. We recently held a Coffee Morning(Monday 19th March 2018) in aid of Sport Relief, and raised £120. Many thanks for your support.
We produce a Newsletter for the Practice with lots of useful patient information and this is available quarterly. This is produced by Katie and Lesley who are always happy to receive suggestions for newletter content:
Previous Newsletters can be found below:
1st Quarter 2018
4th Quarter 2017
PPG Budget currently stands at £1024.52 - monies raised from TV advertising media in waiting rooms at Lander - an initiative put in place when the PPG first formed.
Our next meeting will be held on Thursday 3rd May 2018. If there is anything you would like the PPG to discuss please email: kccg.lander-PPG@nhs.net
To view the results of our last survey please click:
Patient Survey 2014
We would like to thank those of you taking the time to complete our survey and should you wish to provide us with feedback, please feel free to do so by using the contact tab above. If you have an item that you would like the Participation Group to take on, discuss and bring to the partners for suggested action, please let us know. That is what we are here for!
The LPPG enhanced services annual report (showing our priorities and the actions taken by the PPG) can be viewed here:
PPG Annual Report 2014-2015
Copies of the minutes from the PPG meetings are available below.
PPG Pharmacy Meeting 06/15
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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