We are accepting new applications for the PPG. Please ask at reception for an application form or complete the online application available. April 2018
PATIENT PARTICIPATION GROUP
In 2011 the Practice formed a virtual Patient Participation Group (PPG). This moved to a face-to-face group in 2012. By having a Patient Participation Group we are given the tools to evaluate the Practice services and in which ways we can improve them. The above email address can be used to contact the group directly with ideas that you may wish for them to discuss at our meetings. Please note this email is not available for the complaints process, these would need to be directed in the first instance to the Practice Manager, Liz Wilson, firstname.lastname@example.org.
Q What is a Patient Participation Group?
This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need. The surgery will contact the volunteers for their feedback and act upon suggestions made within the group . To form our PPG invites were placed on our website, Facebook page, in the surgery waiting rooms and on information slips placed with patient prescriptions. This is advertised throughout the year and has been since the group first formed. If a patient would like to join the Group but would find it hard to attend the Practice for a meeting we would be happy to receive these patient views by telephone or via email. This ensures that everyone who wishes to have their say could do so. We aim to meet every couple of months and this is usually on the second Wednesday of that month. We are hoping to join with the PPG for the Three Spires Practice on occasions to see if we can work together on similar projects to benefit both Practices.
The main volunteer group roles are to:-
Create and improve two-way communication between patients, the Practice and the community it serves.
Bring a sense of partnership between Practice and patients.
Provide an avenue for patients’ input in the way facilities and services are planned and executed, to add humanity to, and influence those services.
Provide constructive two-way feedback on patient and community needs, concerns and interests.
Support the Practice in good health promotions, preventative medicine and health literacy
Collect patient opinions and experiences to help the practice to evaluate its services.
Communicate to the practice community and/or the wider community information about the practice.
We look for young, old, working, non-working patients. Patients with long-term illness, healthy people and people from various ethnic backgrounds. We welcome applications from carers who are not registered at the Practice but care for one of our patients. If you would like to join and are happy for us to contact you and join us at regular meetings please complete the sign up form on the next page.
The overall aim of our PPG is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients needs. We would also welcome specialist nurses/workers who work with our patients to join the group to represent these groups if they are unable to attend themselves ie District Nurses, Mental Health Workers, Learning Disability Liaison and Head Teachers to name just a few.
PPG Terms of Reference Document
National Association for Patient Participation
The Lander Medical Practice Patient Participation Group is an affiliated member of the NAPP (National Association for Patient Participation). https://www.napp.org.uk/index.html
Established in 1978, N.A.P.P. is uniquely placed as the only UK umbrella organisation for patient-led groups in general practice.
They provide essential support to GPs and practice teams through a comprehensive range of evidence-based high quality specialist resources developed from over thirty years experience and formation of hundreds of Patient Participation Groups.
The Patients Association
The Patients Association is one of the oldest and most distinctive health and care charities in the UK. Their remit is not condition or organ-specific, but covers all issues that affect patients – and in the modern world, this of necessity includes social care and public health. https://www.patients-association.org.uk/
They work with patients directly: they are our members and supporters, and also the people who benefit from our help and advice services. They also speak to government, the NHS and others about patients' priorities and concerns, to ensure the patient voice is heard and acted upon.
UPDATED: April 2018