For emergencies when closed, please dial 111 to contact the NHS111 service
Prescription charges will increase from 1st April 2017. A single prescription item will cost £8.60.
For staff vacancies see "Further Information" at bottom of home screen
From January to the end of March, more than two million people registered with GP practices will be invited to answer a postal questionnaire about their experiences. For the first time, 16 and 17 year olds will be included. The questionnaire has been redesigned to measure new ways of working such as online services and extended opening hours.
Some patients registered at this GP surgery will soon receive a questionnaire about their experiences of local health services. The survey covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please fill it in and send it back as soon as you can. It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve the services we provide for patients.
* PRESCRIPTION REQUESTS *
You can order your repeat prescription using the prescription request manager on our website.
If you have not yet registered for the new system you can also email your prescription request to KCCG.firstname.lastname@example.org. When doing this, please supply date of birth and address.
If you already have a login for SYSTMONE online system then please visit our website to register.
Important information about Online Prescription Ordering
Patients who are registered for Online Services can now view their medication history and allergies as well as make appointments with their registered doctor and order repeat prescriptions.
Repeat prescription requests for long term medication can be processed without seeing a doctor if you present or send your computerised request slip, or written details of your requirements to the Surgery. This can be by fax (01872 243710), post or e-mail or via this website. All prescriptions received by 4.00pm will be ready for collection from the surgery after 2.00pm on the next working day.
If you do not state a chemist where you would like your prescription sent, it will be kept at the Practice for you to collect. If you would like us to post your prescription back to you please enclose a stamped addressed envelope with your request. It may be worthwhile telephoning your chemist to see if your prescription is ready to save an unnecessary trip. This will also notify you if your prescription has not been received by them. If this is the case you would need to contact the surgery and make enquiries.
We would advise you that requests for Victoria Pharmacy (Threemilestone) may take 48 hours to process, as they have to be sent by an internal courier.
Many thanks - The Doctors
SURVEYS AVAILABLE FOR PATIENTS TO COMPLETE:
NHS England consults on saving £136 million in prescription costs - survey closes 14/03/18
A public consultation has been launched to reduce prescriptions for some over the counter medicines. This could free around £136 million to use on other services. The NHS each year spends:
£4.5 million on dandruff shampoos – enough to fund a further 4,700 cataract operations or 1,200 hip replacements every year
£7.5 million on indigestion and heartburn – enough to fund nearly 300 community nurses
£5.5 million on mouth ulcers – enough to fund around 1,500 hip replacements
If patients were to self-care for these three conditions alone, it would save the NHS £17.5 million allowing funds to be diverted to other areas.
Consultation & guidance document is available at
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre , a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance , they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.